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Visitor Guidelines

Emergency Medical Care

Emergency conditions are those that threaten your life, limb or eyesight. TRICARE defines an emergency as a medical, maternity or psychiatric condition that would lead a “prudent layperson” (someone with average knowledge of health and medicine) to believe that a serious medical condition existed, or the absence of medical attention would result in a threat to his or her life, limb or sight and requires immediate medical treatment or which has painful symptoms requiring immediate attention to relieve suffering.

Kimbrough Ambulatory Care Center does not have an emergency room

  • Emergency care does not require prior authorization
  • Call 911 or go to the nearest emergency room

Behavioral Health Emergencies

During normal duty hours (7:30 a.m. to 4 p.m.) contact the Behavioral Health Clinic immediately at 301-677-8895. After normal duty hours, weekends and holidays go immediately to the nearest Emergency Room or call 911 (Kimbrough Ambulatory Care Center does NOT have an Emergency Room). 

If you or someone you know is feeling suicidal, during duty hours (7:30 a.m. to 4 p.m.), please contact Behavioral Health immediately at 301-677-8895 or call The National Suicide Prevention Hotline at 1 800-273-8255. 

Important

Beneficiaries enrolled in TRICARE Prime and assigned to Kimbrough Ambulatory Care Center should contact the appointment call center at 1-866-511-8748 or 301-677-8606 to schedule a follow up visit with their assigned Primary Care Manager within 24 hours or the next business day to coordinate follow up care.

Additional Information

Beneficiaries using TRICARE Standard and TRICARE for Life do not require prior authorization during an emergency, applicable annual deductibles and cost shares apply.

Beneficiaries enrolled in TRICARE Prime through the U.S. Family Health Plan must contact their Primary Care Provider or the U.S. Family Health Plan for information on how to obtain follow up care after an emergency.