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Healthcare Resolutions

Patient / Family Centered Care (PFCC) Team

Your PFCC team consists of the Director, Customer Service, and the Patient Advocate.

Our Mission

Our mission is to ensure patient satisfaction by assisting with any issues or concerns that arise in the delivery of health care at Kimbrough Ambulatory Care Center. Our services are guided by the principles of Patient/Family Centered Care: Dignity and Respect, Collaboration, Information Sharing, and Participation.

Our Goal

To positively impact the patient experience at Kimbrough Ambulatory Care Center.

Our Service

We are available Mon - Fri: 7:30 a.m. to 4:30 p.m. Please direct any urgent issues that arise after our business hours to the Administrative Officer of the Day, (AOD) at the Information Desk.

Please Come See Us...

We are located on the first floor of Kimbrough Ambulatory Care Center in rooms 1A60 & 1A61.

You can reach us at 301-677-8836 or by email.

We are here to answer your questions or assist with any issues that arise and your feedback helps our Kimbrough team continue to improve the quality of services offered to our valued patients and families.